![]() Failure to notify us within 14 days may lead to rejection of your request, we may also ask for evidence ~ please do not take offence. If within the 14 days you feel you may not be able to return your order in time just let us know, it's as simple as an email to your order number and details and we can work with you to come to an arrangement. ** SALE RAIL ITEMS CANNOT BE EXCHANGED FOR A DIFFERENT SIZE ** Help us to help you, we know sometimes unexpected things can happen. IF you are at all unhappy with your purchase online or by phone simply return your order within 14 calendar days of receipt in a resale-able condition and unused and unworn condition in the original boxing ensuring that the labels have not been removed for a FULL REFUND or EXCHANGE for a *different size. The low cost solutions such as MyHermes(Now Evri) & Parcel2Go have a terrible record of returning goods safely, should the items be received back damaged, lost, wet due to parcels being left outside we will not be able to accept them back. Returns & Exchanges Note: We strongly suggest when returning for exchange/refund you use a trackable service and ensure your parcel is insured correctly in case of loss or damage. Uncollected/refused or returned orders may be subject to further charges. ![]() We are not liable for any taxes or charges made within the delivery country. The company reserves the right to change the delivery service due to weight and measurement restrictions. Please allow sufficient time for delivery of your order if you have any further questions do not hesitate to contact us. Time stated is delivery from point dispatch, We aim to process & ship within 3 days order receipt. If your country is not listed please contact us as we do intend to extend our delivery destinations. Shipped Via Fully Insured and Trackable Courier Serviceīosnia & Herzagonia 4-6 days from dispatch Shipped Via Fully Insured and Trackable Courier Service Orders placed AFTER 4pm may not be processed until the following working day.įREE (Orders under £25 are subject to a £5.00 handling fee) Please NOTE: Dispatch/delivery times are WORKING DAYS, sometimes sooner, and exclude weekends and bank holidays. Once ready for dispatch sent on the following services below. "Normally dispatched in 5-7 days " or " Dispatched withing 1 working days" This is size, stock dependent. When you select your shoes and the size it will display the order processing and dispatch time. ![]() Due to changes in processing deliveries there maybe delays in getting your parcel to you. BREXIT UPDATE EU customers please be aware since January 1st you will no longer pay UK VAT on your orders, however you will be required to pay VAT in your delivery country.
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